Privacy Policy

Everhard Industries Pty Ltd (“Everhard”, “we”, “us”, “our”) respect the privacy of information with which we are provided.

This Privacy Policy briefly tells you how we manage the personal information that we collect, hold, use and disclose.

We may amend, vary or update this Privacy Policy from time to time. Any amendments, variations or updates to this Privacy Policy will be posted on Everhard’s website.

What is personal information?

Personal information is any information or opinion about you that identifies you, or from which your identity can be reasonably determined.

Kinds of information that we collect

The kinds of personal information we may collect include your name, contact details and possibly financial information, including your credit card information or bank account details and other information you give us (such as information relating to an enquiry you make).

We may also collect additional personal details about you, including your birth date, occupation, gender, and information about your building activities (such as whether you are a home owner, renovator, builder, or architect).

We also collect personal information about you when you use our apps on your mobile device, including the type of device you are using and information about your usage and in some cases your location.

How do we collect your personal information?

We may collect personal information from our customers, prospective employees, contractors, trading partners and existing or possible consumers of our products and services.

We collect personal information through application forms or our online contact form. We may also obtain personal information when you use our website or the website of other companies, for example, companies that sell or distribute our products.

Where it is reasonable and practicable to do so, Everhard collects personal information directly from an individual.

On occasions, your personal information may be collected from third parties, for example, from companies that sell or distribute our products, organisations that provide information on construction projects, tenders, fit-outs and contracts available in the market, credit reporting agencies, medical practitioners, previous employers and those other entities to whom we disclose information as set out below.

Why do we collect, hold, use and disclose your personal information?

We collect, hold, use and disclose your personal information:

  • To respond to your enquiries about our products and services, including providing you with the relevant technical information;

  • To determine your requirements for our products and services;

  • To provide you with the products and services you request, provide you with new or technical and other information in relation to those products and services and otherwise conduct our business with you;

  • Unless you ask us not to, to send you promotional offers and other direct marketing material about products and services we believe may be of interest to you by mail, phone, fax, email or SMS.

If you do not want us to use or disclose your personal information for marketing purposes, you can request us not to do so by emailing info@everhard.com.au or writing to Everhard Privacy Officer, PO Box 543, Virginia BC QLD 4014.

In some situations we may collect some additional identity information which will enable us to verify your identity (which we may do, for example, when you enter a promotion or make an inquiry over the internet).

If you do not provide your personal information, we may be unable to do one or more of the above.

Data Retention

We only retain your personal information for as long as is reasonably necessary for the purposes for which it was collected, or to comply with our legal, regulatory, and internal policy requirements.

When your personal information is no longer required, we take reasonable steps to ensure it is securely destroyed or permanently de-identified.

To whom do we disclose your personal information?

Everhard may disclose your personal information to its related companies, credit reporting agencies, professional advisers, contractors, and other service providers (such as IT consultants and mail service providers).

We may also disclose information to any entity we are required or authorised by law to disclose to, including government bodies, agencies, or courts.

We are not likely to disclose your personal information outside Australia.

Your consent to the disclosure of your personal information may be given explicitly (in writing or verbally) or implied (for example, if you request to be added to our mailing list).

Ensuring your personal information is up to date

We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete and up to date.

We will take reasonable steps to ensure that your information is accurate, up-to-date and complete. In addition, you may contact us at any time using the methods outlined below to update your personal information.

How do we hold your personal information?

Personal information is mainly held in secure electronic data bases. We take precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.

Can I have access to the personal information Everhard holds about me?

You may request access to, or seek the correction of, personal information held by Everhard using the methods outlined below. There may be a fee charged.

All requests for information will be handled as quickly as possible after receiving your request (and payment of any requested fees).

Can my request for access to or updating of my personal information be denied?

Everhard may not always be required to provide you with access to your personal information or to make changes at your request. We may lawfully refuse to give you access or update your personal information in some circumstances. If we refuse, we will provide you with the reasons for our refusal.

How to notify us of your concerns or lodge requests for access

If you would like more information about our Privacy Policy, wish to lodge a request for access, or wish to opt-out of marketing, you can do this by:

  • Writing to: Everhard Marketing Department, PO Box 543, Virginia BC QLD 4014

  • Sending an email to: marketing@everhard.com.au

How can I make a complaint?

If you have a complaint about the way that Everhard has handled your personal information, you may lodge a complaint via the contact details above.

Everhard will generally respond to complaints within 30 days.

If you are not satisfied with the result of your complaint to Everhard, you can refer your complaint to the relevant Privacy Commissioner:

  • Australia: Office of the Australian Information Commissioner (enquiries@oaic.gov.au or 1300 363 992).

  • New Zealand: Office of the Privacy Commissioner (+64 4 474 7590 or PO Box 10094 Wellington 6143).